Cancellation & Refund Policy

• Credits are digital and are activated immediately upon successful payment.
• Unused credits are refundable within 7 days of purchase, pro-rated for credits already consumed (₹100 per unlock used).
• Used unlocks (contact revealed) are non-refundable, since the caregiver's contact information has already been delivered to you.
• Credits do not expire but are non-transferable between accounts.

• You may cancel a verification order before our ops team has started the check for a full refund.
• Once a check has been initiated with an external agency (PAN, Aadhaar, CIC bureau, court records, police), that check is non-refundable.
• If a check fails due to a fault on our side (wrong document type submitted by us, technical failure), we will re-run the check at no additional cost or issue a full refund for that check.
• If verification returns a result you did not expect (e.g. mismatch), the report is still delivered and remains payable — we cannot refund based on the outcome of a check.

• Placement fees, where applicable, are refundable within 7 days of payment if we have not yet shared caregiver profiles with you.
• Once profiles have been shared, refunds are handled case-by-case, up to a maximum of 50%, within 30 days of payment.
• Replacement policy, where offered, is documented separately in your placement agreement.

1. Email hello@thecarecircle.in from the email address on your account, or use the contact form.
2. Include your order/payment ID, the date of purchase, and the reason for the refund request.
3. We respond within 2 working days. Approved refunds are processed to the original payment method within 5–10 working days by our payment partner (Cashfree).

If you raise a chargeback with your bank without first contacting us, your thecarecircle account may be suspended pending resolution. Please email us first — we resolve nearly all disputes directly and much faster than a bank dispute.

We may update this policy from time to time. Material changes will be notified via email to registered users, and the "Last updated" date at the top of this page will change.